Insurance claims management is still a complex and time-consuming process for many car repair shops in Lithuania. Although this is one of the most important areas of service, it often leads to delays in planning repair works and errors in cost estimates. For a customer who has experienced a traffic accident, this means longer waiting times, and for the workshop – extra work hours, inconsistent work planning and execution, and lower profitability.
Typically, after a traffic accident, the individual contacts their insurance company. The insurer, using the insurance damage estimation software “Audatex,” prepares a repair estimate and recommends a repair shop where the work can be done. However, once the customer arrives, all the data – dozens of repair tasks and parts – often needs to be re-entered into the workshop’s system or planned manually. This consumes valuable time and prolongs the entire process.
ARTWIN and AUDATEX Integration Is Changing the Standard
In Lithuania, nearly 95% of insurance damage cases are assessed using the Audatex system. Therefore, finding an efficient way to manage this data is crucial. ARTWIN is the only garage management system in the Baltics with direct integration with Audatex. This means that the entire process – from estimate to repair – can be handled in one platform, without duplication or manual work.
With just a few clicks, the estimate prepared in Audatex – including all repair work, parts, and prices – is transferred directly into the ARTWIN system. This allows the repair shop to better plan tasks, allocate work to employees more efficiently, purchase parts quicker, and easily calculate actual repair profitability. Instead of using Excel or other manual methods, the insurance repair process becomes streamlined and saves hundreds of hours annually.
Benefits for Workshops: Fewer Errors, More Control
For workshops, the integration of ARTWIN with Audatex primarily means time savings. There’s no need to manually transfer estimates, which greatly reduces the risk of errors. Furthermore, repair work is planned in advance, including parts orders. ARTWIN also allows accurate tracking of staff workload and forecasting repair timelines. The built-in analytics help assess profitability per repair case – a key tool for more efficient repairs and business management.
Benefits for Clients: Speed, Transparency, and Quality
For clients, ARTWIN means a smoother and more predictable repair process. They know when the work will start and finish, receive precise information about the repair scope, and can pick up their car on time. No need for unnecessary calls or concerns – everything is handled seamlessly within ARTWIN.
ARTWIN – For Smoother Planning and Process Control
Beyond Audatex integration, ARTWIN also enables direct invoicing, including all parts and services, and sending invoices to clients within seconds. It allows not only better repair planning but also automates the final stages of the repair and billing – without additional tools or manual paperwork.
Insurance repair management requires efficiency and accuracy. The ARTWIN + Audatex integration eliminates manual work and brings the entire repair process into one system. This allows workshops to work faster, more accurately, and profitably, while clients get transparent, high-quality service.
