Digitalisation in auto repair shops is becoming the new norm, but even the best system will not deliver results if employees find it difficult to use. The Artwin team has found that the first experience with new tools determines the overall success of the process: the clearer the specialists understand the changes, the faster the real benefits are felt. That’s why it’s important to ensure that adaptation to a new system is smooth, natural, and free from unnecessary stress.
Get Familiar with the New System Before You Start Using It
The first day with a new system should not come as a surprise. It’s much easier for employees when they already know why the change is needed and what benefits to expect. So before the real work begins, it’s worth briefly explaining which problems will be solved — whether it’s lost work orders, unclear technician workload, or complicated inventory control. When employees understand the reason behind the change and see that the system is designed to make their job easier—not harder—the first step becomes much simpler.
Clearly Assign Roles and Responsibilities
One of the most important steps when implementing a new system in an auto repair shop is precisely understanding who is responsible for what. When roles are not defined, processes become chaotic, information gets lost, and employees don’t know whom to approach when questions arise. Clearly defined responsibilities help the team navigate more quickly and ensure smoother management of the implementation process.
Internal Project Manager
This is the main coordinator of the implementation process within the company. Their task is to ensure smooth information flow between the team and the system provider. The project manager oversees the implementation stages, answers internal questions, assigns tasks, and helps resolve uncertainties.
Technical Contact Person
These are the people who best understand the company’s technical processes and can quickly address practical system-related issues. They assist both technicians and administrators when they encounter non-standard situations. This role becomes a “first line of support,” shortening response times and preventing workflow disruptions.
Clearly Defined Areas for Each Employee
Every team member should understand which part of the system relates directly to their daily tasks. This helps tailor training content and avoids overwhelming employees with unnecessary information. Technicians need insights into task allocation and job flow; administrators focus on orders and customer data; managers benefit most from analytics and process management tools.
Training Should Be Short, Practical, and Focused on Real Scenarios
When implementing a new system, it is crucial to ensure that training reflects daily work as closely as possible. Long theoretical presentations rarely bring value, as employees prefer concrete, real-life examples. That’s why it’s most effective to organise training in smaller groups depending on employee roles. When the content is tailored to a specific group, employees quickly see how the system will simplify their daily tasks.
Practice is always the most effective way to master a new tool. During training, it helps to demonstrate real situations — how to create a work order, assign tasks, approve an estimate, or issue an invoice. This gives employees a clear understanding of how the system will work in practice, not just in theory. The Artwin system is specifically designed to be intuitive even for those who are not accustomed to IT solutions.
Ready to Take the Next Step?
Smooth employee onboarding is an investment that pays off within the first months of using a new system. If you want your auto repair shop to work faster, more clearly, and without unnecessary disruptions, the Artwin team is ready to help at every step: from implementation and training to ongoing support.
